For Patients

 

Fees & Billing

The Family & The Diabetic GP Clinic is a private billing practice and fees are payable at the time of consultation. 

Below is a list of fees that will be charged for our most common services. 

Fees vary according to the nature and length of consultation or procedures performed.  For a more comprehensive list of fees or to check if you qualify for a Health Care Plan, please contact us for more information. Our reception staff are happy to discuss all fees and our billing policy.  

 

DOCTOR'S FEES

 

Doctor's fees are charged at the Practitioner's discretion.

*Concession means the holder of a Pensioner Concession Card, Health Care Card or a child under the age of 16. 

 

PLEASE NOTE 
Out of pocket expenses may be incurred for consumables and have no rebate through Medicare.
Skin excisions attract an additional $150 out of pocket procedure fee.

 


BULK BILLING
Bulk billed appointments have no out of pocket expense. Bulk billing is at the individual Doctor's discretion.
The following patients will be bulk billed:

·      Childhood Immunisations

·      Aboriginal and Torres Strait Islander peoples

·      DVA gold or white card holders

·      Care Plan appointments with your GP

·      GP Mental Health Care Plan appointments with your GP

 

ALLIED HEALTH FEES (Credentialed Diabetes Educator, Dietitian and Exercise Physiologist) 

 

*A Medicare Rebate will not apply to all allied health consultations. Our reception staff are happy to check if you qualify. 

PLEASE NOTE
Out of pocket expenses may be incurred for consumables and have no rebate through Medicare. 
Patients should make an enquiry with their private health fund as to available private health insurance rebates.

ALLIED HEALTH FEES (Psychologist) 

*A Medicare rebate may not apply to all psychologist consultations. Our reception staff are happy to check if you qualify.  

PLEASE NOTE
Patients should make an enquiry with their private health fund as to available private health insurance rebates. 

 

 

OUR RECEPTION STAFF ARE HAPPY TO DISCUSS ALL FEES AND OUR BILLING POLICY

CANCELLATION AND FAILURE TO ATTEND POLICY

We understand that unplanned issues can arise, and you may need to cancel an appointment. If this occurs, we kindly ask that scheduled appointments be cancelled at least 24 hours in advance. We will happily reschedule you for another time. That way, we can offer the appointment time to someone else, meaning everyone gets to see a doctor. When a patient does not show for their scheduled appointment, other patients lose the opportunity to be seen. 

Unfortunately, patients who do not attend their appointment will be required to pay a cancellation fee of $25. This cancellation fee is to be paid before your next appointment and there is no rebate available from Medicare.

 

Thank you for your understanding and cooperation with this policy. It enables us to better serve the needs of all patients. 

Download a copy of the Cancellation and Failure to Attend Policy here.

 

New Patient Details Form

We understand your time is valuable.

Print and complete the new patient details form by clicking here, bring it with you to your first consultation and one of our friendly receptionists will add you directly into the system. For details about our privacy policy and how we keep your personal details personal, view our section on Privacy.

 

Script Repeats

THIS SERVICE IS ONLY AVAILABLE FOR THE FAMILY & THE DIABETIC GP CLINIC PATIENTS AND WHERE THE ORIGINAL SCRIPT WAS PROVIDED BY ONE OF OUR GPS AND THE PATIENT HAS BEEN SEEN BY A GP AT THE CLINIC WITHIN THE PAST 3 – 6 MONTHS.

Please understand:

  1. Doctors require 48 hours notice to process a repeat prescription request.

  2. If you require the script sooner, please make appointment with a Doctor. An option may be to visit us for a short consultation. To make an appointment you can phone us on 47240 700.

  3. The fee for a repeat prescription is $30.00. There are a number of clinical and administrative steps required for a repeat prescription. The fee is in recognition of this and is not refundable. 

  4. A repeat prescription request does not guarantee that a script will be written for you.

  5. All requests are considered by a Doctor and a decision is then made as to whether this repeat request is appropriate for your health care needs.

  6. After consideration of your request one of our staff will contact you to advise -

    a. if YES - we are able to provide the repeat prescription and you will be required to provide credit card details for payment

    b. If NO - we are unable to provide the repeat prescription and organise an appointment for you.

  7. Repeat prescriptions for Schedule 8 drugs, anti-depressants and anti-anxiety medication will not be provided using this service.

  8. There are some delivery risks in using electronic mail with there being the risk of interception by third parties or non-receipt or delayed receipt of the message

  9. Computer viruses, and similar damaging items, can be transmitted through emails. The Family & The Diabetic GP Clinic uses virus scanning software to reduce these risks and ask that you do the same. However, it is not possible to completely eliminate the risk of introducing viruses.

  10. By communicating electronically with The Family & The Diabetic GP Clinic, I release the Practice from all claims, losses, expenses and liabilities caused by any of the risks referred to in 7 & 8 and arising directly or indirectly out of that communication.

By submitting the request form below you agree to the above terms.

Should you have any further questions please click here to contact us. 

Opening Hours


Monday               8:30 - 5:00

Tuesday               8:30 - 5:00

Wednesday         8:30 - 7:00

Thursday             8:00 - 5:00

Friday                  8:00 - 5:00

Saturday        9:00 - NOON